All items are sent out with Royal Mail Tracked 48 Hour shipping. We aim to despatch within 3 working days of receiving your order. We offer free delivery for orders over £80. Discount automatically applies at checkout.
We hope you will love your items, however if for any reason you are not, we offer a hassle-free return policy as outlined below:
Eligibility for Return
- Condition: Items must be returned in their original condition, unused, and with all original packaging, labels, and tags intact.
- Return Request Period: You must request a return within 14 days from the date of delivery to be eligible for a full refund.
Return Process
- Request a Return: Contact our customer service team within 14 days of receiving your order to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Approval & Instructions: Once your return request is approved, you will receive detailed instructions on how to return the item(s). Please ensure you follow these instructions carefully.
- Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
- Refund Process: Upon receiving and inspecting the returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during purchase.
Important Notes
- Items that are damaged, used, or returned without original packaging and labels may not be eligible for a refund.
- Custom-made, personalized, or clearance items are non-returnable unless they arrive damaged or defective.
Thank you for shopping with us!
If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.